Voip Phones Priviacy

Privacy Policy

Your privacy is very important to us and we want to make your experience on the Internet as enjoyable and rewarding as possible. This Privacy Policy describes how Net Star collects information from users of Net Star services (the "Services") and visitors to netstarvoice.com, how we use the information we collect, and the choices available to you regarding the collection and use of such information. Please read this Privacy Policy carefully. This policy is effective January 1, 2008.

Collection and Use of Information

Visitors to our website are asked to provide certain information when they attempt to pre-qualify for our Services, such as telephone number and address. In combination, your address and telephone number are the only sources to help us determine the type of DSL service and speed we can provide to you because DSL technology is distance-sensitive and location-dependent. Users are also asked to provide certain information when they sign up for our Services, such as name, address, telephone number, billing information (such as a credit card number) and email address. The personal information collected from a user during the registration process is used to manage each user's account (such as billing and collections) to complete the ordering process and to provide our Services.

Net Star may use this information to contact you in a number of ways. We may send you offers through email, phone or regular mail for Net Star products and services, or offers on behalf of selected affiliates. You may exercise your options to not receive any promotional marketing offers via email through the means provided in the email or by calling 1-713-554-7100 ext. 324. In such cases, customers will continue to receive administrative emails from Net Star. Net Star may also contact users to request additional information and feedback. In addition, Net Star purchases services from third parties and may need to provide information to those third parties in order to provide Services.

Net Star may also automatically collect and analyze information regarding the use of Net Star's services and web site activities. Information collected may include, but is not limited to, web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system. For example, we automatically record your IP address so we can establish a broad understanding of site traffic patterns. This information is logged to help diagnose technical problems, administer the site, and improve the quality and types of service delivered. Net Star may also collect, track and analyze information that does not personally identify a user in aggregate form. This aggregate data will be used at Net Star's discretion and may be shared with third parties, but with no personally identifiable information attached.

Net Star may employ companies and people to perform tasks on its behalf, and will need to share personal information with these third parties to do so. These third parties do not receive any right to use such personal information beyond what is necessary to perform these tasks. Net Star may release or exchange personal information if required to do so, to comply with applicable laws, or to enforce its rights or agreements, or prevent fraud, or reduce credit risk. For more information, see our Special Cases section below. Net Star has agreements with Covad, ATT, Windstream, New Edge. Texlink and a host of other providers to deliver cost effective solutions and will not be responsible for terms and agreements with third party services.

Terms and Conditions and Acceptable Usage Policy

Use of any service provided by Net Star Telecommunications, Inc. constitutes acceptance of Terms and Conditions and Acceptable Usage Policy.
Net Star Telecommunications, Inc. reserves the right to cancel any subscriber not adhering to Terms and Conditions and Acceptable Usage Policy.

1. PAYMENT OBLIGATIONS OF A CUSTOMER.

Net Star services are billed 30 days in advance of delivery. Payment terms are net, no later than 10 days after delivery of services begin. Customers must provide a (30) day notice, there are no refunds for unused portions of services. It is your responsibility to contact Net Star to cancel your service. Net Star may suspend or terminate service at any time. See section 4 for cancellation policies.

Customer must (a) provide Net Star with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and (b) report to Net Star all changes to this information within thirty (30) days of the change. Customer are responsible for any changes to their account.

Charges are billed to Customer’ credit cards or debit cards, as applicable, each month for the basic service and any additional usage or services. Net Star is not responsible for any charges or expenses (e.g for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by Net Star.

Delinquent accounts may be suspended or canceled at Net Star’s sole discretion; however, charges will continue to accrue until the account is canceled. Net Star may bill an additional charge to reinstate a suspended account or late fees for past due amounts.

This is an important notice of a change in Terms and Conditions.

The following changes will take effect October 1, 2007.

Late payment fee will be as follows:

18% Annual Percentage Rate (1.5% Monthly) with a minimum $10.00 charge per invoice on all past due invoices.   This rate will accrue after a 15 day grace period on the amount due at the time the fee is applied.

2. RESELLER ACCOUNTS

If are delinquent in payments to Net Star your client's account may be suspended or canceled. You will hold Net Star Telecommunication completely harmless for any complications, loss of revenue or any other liability that may arise.

If you purchase services through a reseller who in turns pays Net Star, the reseller must pay all amounts owing for your account. If the reseller fails to pay Net Star any amounts due—whether or not you have paid the reseller—your account will be subject to suspension or cancellation until you or the reseller has paid all amounts due.Net Star may charge for taxes and other applicable fees.

3. REFUNDS AND DISPUTES

All payments to Net Star Telecommunications Inc. are nonrefundable. This includes the one time activation fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 45 days of the time the dispute occurred. Early cancellation of a service which has been prepaid for any term may be prorated but will be left up to the discretion of the company. ALL PAYMENTS TO COMPANY ARE NONREFUNDABLE. Any considerations for hardship cases can be sent to billing@nstci.com and will be forwarded to the proper parties.

4. CANCELLATION POLICY

Customers must provide a (30) day notice, there are no refunds for unused portions of services. It is your responsibility to contact Net Star to cancel your service. Net Star may suspend or terminate service at any time. Account Cancellation: all requests for canceling accounts can be made in writing, fax or by phone. Cancellation by writing must be mailed to (Net Star Telecommunication Inc. attn.: billing/cancellations, 10640 Haddington, Houston, Texas 77043). If you wish to cancel by phone, call 281.240.7300 ext. 319. You must have all account information to cancel. For your convenience we have provided a online fax authorization form, please complete the form before faxing.

If you are under contract you are responsible for the full terms or early termination fees associated with that contract.

Our aim is to keep all our customers happy with our quality Internet Service please let us know when you call, If there is anything we can do to retain your business.

5. UNAUTHORIZED ACTIVITY

    Any attempt to access or modify unauthorized computer system information or to interfere with normal system operations, whether on the equipment of Net Star or of any computer system or network that accessed by our services, will result in suspension of your access. Unauthorized activities include guessing or using passwords other than your own, accessing information that does not have public permission, and accessing any system on which you are not welcome. Net Star prosecutes unauthorized usage.

    Net Star reserves the right to change and otherwise modify it's services, rates, usage policy or these Terms and Conditions. These Terms and Conditions supersede all previous representations, understandings or agreements. Use of Net Star services constitutes acceptance of these Terms and Conditions and agreement to abide by our Common Sense Acceptable Use Policy.

6. INDEMNIFICATION STATEMENT

    Net Star exercises no control whatsoever over the content of the information passing through it. Net Star specifically denies any responsibility for the accuracy, quality or content of information obtained through our services. Net Star makes no warranties of any kind, whether expressed or implied, for our services. Subscriber agrees to indemnify and hold harmless Net Star from any damage claims resulting from use of our services. Net Star may only be used for lawful purposes. Transmission of any material in violation of any federal or state regulation is prohibited. Any unauthorized attempt to access and/or modify information or normal system operations, whether on the equipment of Net Star or of any system that is accessed by way of Net Star services is prohibited. We only provide access. You must take responsibility for your actions on our system and the systems you access through us. You must comply with whatever rules or acceptable usage policies are appropriate for the systems you access. If you are offended by information you find on those systems, your responsibility is to avoid whatever you find offensive. You must take responsibility for the statements you make in e-mail, chat or discussion forums, web pages, and news groups. If you act irresponsibly or your actions endanger our system, we may suspend your access at any time.

7. ACCEPTABLE USE POLICY

Chat Rooms are for entertainment, networking and finding new friends. Be aware that anyone could be in any room at any time, including children. Please conduct yourself with this in mind. Adult chat areas are available at other sites, if you are looking for this type of interface, please connect to them over the net. Chat rooms here have a blocking word list and also log offenders. Persistent attempts at violating this rule will be removed from access and asked to take their business elsewhere. This is not to censor anyone, only to protect Net Star, and the difficulty that can be caused by such behavior.

    Mailing Lists will be limited, as well as the number of recipients of any individual mailing. This is a necessary precaution to prevent spamming. No one wants a flood of unsolicited mail and the time online it consumes to download. If you experience e-mail problems that appear to be related to this limitation and you have a need to exceed the limits, please contact Net Star and make arrangements to get a mailing out. Commercial accounts will be given greater leeway on this limit.

    Mailbox Size will be limited to 5mb. When this is reached the system will return the mail to sender. Please do not keep your e-mail stored on the server. Beware of opening mail from unknown sources, especially attachments. Malicious files and applications can be executed on your system this way.

    News Server has all 30,000 + news groups available. Net Star is in no way responsible for unsupervised access by minors. Please monitor your children when on the "net". Flooding, or spamming of any news groups will result in immediate revocation of services and forfeiture of any outstanding account balances. Please do not waste our time and resources, we can track down the parties responsible no matter what masking techniques used.

    After Five Hours online you will be disconnected. There is nothing preventing you from reconnecting. You will be disconnected after twenty minutes of inactivity. Use of software to create activity to circumvent this will be detected and you will still be disconnected and support personal notified. These steps are necessary to prevent abuse and people from monopolizing the resources. Everyone is entitled to have an opportunity to gain access. If you want dedicated access contact Net Star and your account will be upgraded. This limitation only applies to Dialup 56K Accounts. ALL DSL Accounts include unlimited usage.

    Your Account is for your exclusive and individual use only. Multiple concurrent logins of the same account are not allowed. Beyond the fact that allowing others to use your account is prohibited, consider that you become responsible for the charges incurred by someone else you have allowed to use your account. For this reason you should protect your account and password as you would any other personal resource such as your telephone or credit card.

Each customer will be held accountable as to how they use their web sites and access accounts.. Please pay close attention to the Acceptable Use Policy for this site. We will bill $100 for any spam or bulk email sent to each user. The accessed rate will be $100 for each email sent to each user that was unsolicited.

8. SPAMMING

SPAM, BULK MAIL, AND NEWS GROUP POSTINGS

The transmission of unsolicited or prohibited advertising or other content through electronic mail or inappropriate Usenet postings is forbidden. The use of AND/OR reference to your account in unsolicited mass mailing or postings (commonly known as "Spam") by any client of Net Star Telecommunications shall also be grounds for permanent removal of your account without refund..

This policy is stringently enforced. The practices described here can permanently destroy an online reputation overnight and easily taints any organization associated with the guilty party.

What is Spam?
Spam is sending e-mail to people who do not know you; many times referred to as unsolicited e-mail. If you send information to your friends, people who know you, or people that have requested information you are generally safe. Bulk mailing is almost always considered as spam. Posting advertisements to inappropriate news groups is also considered as Spam.

SUSPENSION OF SERVICE
We reserve the right to suspend or terminate any user account for any reason.

Some Examples of What May Result in Account Termination:

Violation of the policy on spam and/or unsolicited mail already mentioned above. Breaching, or attempting to breach security on any system or network without the written authorization of those responsible for said system or network. Forging Web Pages, E-mail or news articles. That is, attempting to make pages, articles or E-mail appear to come from someone or somewhere they do not. If a user's presence on our systems jeopardizes our primary purpose, we may suspend or terminate the user's account.

There WILL BE NO WARNINGS for breach of this policy.

Net Star Telecommunications reserves the right to update and/or modify this policy as Net Star Telecommunications sees fit. By having a Net Star Telecommunications and your provider or host you are agreeing to abide by this policy and you are agreeing to be responsible for any and all damages to the Net Star Telecommunications domain related in any way to your violation of this policy. Net Star Telecommunications applies no warranty or guaranty to the function of this site and you agree to hold Net Star Telecommunications harmless and exempt from any claims related to the serviceability or function of this site.

Commercial Advertising, E-mail, Spamming, or the sending of unsolicited e-mail, directing a person to your Web Site is STRICTLY prohibited. Net Stat Telecommunications will be the sole arbiter as to what constitutes a violation of this provision.

Server abuse: Any attempt to undermine or cause harm to our server at Net Star Telecommunications server is strictly prohibited.

Failure to follow any term or condition will be grounds for immediate web page deactivation or access account deactivation.

Any complaints should be directed to info@netstartel.com please make sure to send us the name of the web page that the spam originated from.

9. COPYRIGHT

Materials contained in this Site are the copyrighted property of Net Star Telecommunications, Inc., 505 Julie Rivers Sugar land Texas. All rights reserved. Net Star Telecommunications neither warrants nor represents that your use of materials displayed in this Site will not infringe rights of third parties not owned by or affiliated with Net Star Telecommunications. You may not distribute, modify, transmit, reuse, reproduce, repost or use the copyrighted materials on this Site for public or commercial purposes, including the text, images, audio and video, without the express written consent of Net Star Telecommunications. You are hereby authorized to view, download, print and distribute individual pages from this Site subject to the following conditions:

a. The copyrighted materials on this Site may be used for informational purposes only.

Except as specifically authorized by Net Star Telecommunications, the copyrighted materials on this Site may only be used for non-commercial, personal purposes.

Any copy or distribution of the copyrighted materials on this Site, or portion thereof, must include this copyright notice, and all other copyright and other proprietary notices contained on the materials.

Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19. Export of any information herein may be restricted and may require export licenses under applicable federal statutes.

b. Trademarks and Patents Any product, process or technology referred to in this Site may be the subject of other intellectual property rights reserved by Net Star Telecommunications, and may not be licensed hereunder. Each individual component of this Site may contain other proprietary notices and copyright information pertaining to that individual component.

c. Disclaimer EVERYTHING ON THIS SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE TRADE OR PRACTICE. Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you. In addition, the materials contained in this Site could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Net Star Telecommunications may make improvements and/or changes in the product(s), technical specifications, and product promotions described in this Site at any time without notice. Net Star Telecommunications also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing within this Site, or your downloading of any materials, data, text, images, video, or audio from this Site. In no event shall Net Star Telecommunications be liable for any incidental or consequential damages, lost profits, or lost data or any indirect damages, even if Net Star Telecommunications A has been informed of the possibility thereof.